“The most remarkable transformations and partnerships occur in support functions and shared services.” — Robert S. Kaplan and David P. Norton
The Balanced Scorecard (BSC) is a framework used by organizations to measure performance. First introduced in 1992 by Robert S. Kaplan and David P. Norton, the BSC incorporates a mix of performance measures in four categories: financial, customer, internal processes and learning & growth. By 2004 the balanced scorecard had been adopted by more than 50% of global businesses, according to Bain research.
While first developed as an internal management tool, the BSC has also been adopted for use with partnerships. The following guide and attached scorecard example will give you some ideas for constructing a BSC for your partnership. You can view and download a PDF version of the guide below. You can also find our balanced scorecard sample here.